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Terms and Conditions

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TERMS & CONDITIONS – STEPAHEAD DRIVING SCHOOL

Effective Date: 10th December 2025

Version: 2.0 – Updated for Digital Platform Transition

0. INTRODUCTION

StepAhead Driving School ("the school", "we", "our", "us") provides driving education services through both in-person instruction and our newly updated digital platform:

All students must create and maintain an active digital account to access lessons, schedules, announcements, and training materials. Failure to register may result in delayed lessons or limited-service access.

1. TRANSITION TO DIGITAL PLATFORM

Effective 10th December 2025, StepAhead Driving School has transitioned to a fully integrated digital system that includes:

  • Online student registration
  • Digital class scheduling
  • Access to theory materials
  • Payment tracking
  • Instructor assignment
  • Attendance management
  • Test preparation support
  • Digital communication & announcements

2. TERMS OF SERVICE

By enrolling in any StepAhead Driving School program, students agree to comply with these Terms & Conditions.

3. PRIVACY POLICY

3.1 Personal Data Collected

We collect personal information necessary to deliver our services, including:

  • Name, age, and student ID (where applicable)
  • Phone number and email
  • ECOWAS card/learner's permit
  • Payment information
  • Class attendance and progress reports

3.2 Data Sharing

Student information is shared only with:

  • DVLA (where required by law)
  • Ghana Drive system (where required)

We do not share data with third-party marketers.

4. ENROLLMENT & PAYMENT

4.1 Payment Process

Payments are processed securely through Cal Pay, supporting:

  • MasterCard
  • VISA
  • Debit cards
  • Mobile Money
  • Cash transactions

Receipts are issued electronically via SMS.

4.2 Payment Requirements

  • Full payment is required before DVLA biometric or test presentation.
  • Late payment will result in lessons being paused until payment is received.
  • All fees paid are non-refundable.
  • Prices apply nationwide and are subject to annual review.

4.3 Tertiary Student Requirement

Important: Tertiary students registering under Student or Graduate Packages must present a valid tertiary student ID. Failure to provide a valid ID will result in reassignment to a standard package.

5. PRICING STRUCTURE

5.1 Pricing Components

All packages include:

  • DVLA Biometric Fee
  • DVLA Eye Test Fee
  • Ghana Drive Slot Fee
  • Theory: 30% of training portion
  • Practical: 70% of training portion
  • Number of practical lessons
  • Cost per practical lesson
  • Manual & automatic options

Note: Each practical lesson = 1 hour, with a 10-minute buffer.

5.2 Price Table

Package Transmission Total Price (GHS) DVLA Fees (GHS) Training Portion Theory (30%) Practical (70%) No. of Lessons Cost per Lesson
Beginner Driver Training (With License) Manual 2,900.00 837.00 2,063.00 618.90 1,444.10 15 96.28
Automatic 2,700.00 837.00 1,863.00 558.90 1,304.10 15 86.94
Beginner Driver Training (Without License) Manual 2,500.00 0 2,500.00 750.00 1,750.00 15 116.67
Automatic 2,500.00 0 2,500.00 750.00 1,750.00 15 116.67
Graduate Student Package Manual 2,700.00 837.00 1,863.00 558.90 1,304.10 15 86.94
Automatic 2,600.00 837.00 1,763.00 528.90 1,234.10 15 82.28
Polish-Up (With License) Manual 2,700.00 837.00 1,863.00 558.90 1,304.10 10 130.41
Automatic 2,500.00 837.00 1,663.00 498.90 1,164.10 10 116.41
Polish-Up (Without License) Manual 2,300.00 0 2,300.00 690.00 1,610.00 10 161.00
Automatic 2,000.00 0 2,000.00 600.00 1,400.00 10 140.00
Refresher Course (Theory Only) 700.00 0 700.00 700.00
Exclusive Door-to-Door Training Manual 4,800.00 1,098.00 3,702.00 1,110.60 2,591.40 15 172.76
Automatic 4,500.00 1,098.00 3,402.00 1,020.60 2,381.40 15 158.76
License Only (Processing) Both 302.05
Certificate Reprint 100.00

6. STUDENT REQUIREMENTS

6.1 Mandatory Identification

Students must hold a valid:

  • ECOWAS card
  • Learner's permit
  • Or provisional license

6.2 Fitness & Sobriety

Students must be physically and mentally fit and must not:

  • Consume alcohol before lessons
  • Use drugs or illegal substances

6.3 Dress Code

Appropriate buckled footwear is required. No slippers allowed.

6.4 Legal Requirements

Students must ensure they meet all DVLA requirements.

6.5 Attendance

Students must attend lessons on time and fully participate in training.

7. STUDENT CONDUCT

Students must behave respectfully toward instructors, staff, and colleagues.

The following are prohibited:

  • Lateness beyond 10 minutes without notice
  • Rude, vulgar, or disruptive behavior
  • Drunkenness or alcohol use
  • Smoking in classrooms or vehicles
  • Phone use, sleeping, or inattentiveness during lessons
  • Misuse of the digital portal

8. LESSON SCHEDULING

8.1 Theory Sessions

  • Max 10 students per class
  • Delivered in-person or online
  • Attendance is tracked digitally

8.2 Practical Lessons

  • 1 hour per session
  • 10-minute buffer
  • Instructor may vary based on availability
  • Attendance is tracked digitally

8.3 Lesson Cancellations & Penalties

  • Students must give at least 2 hours notice via the official WhatsApp page.
  • Failure to provide notice counts as a No-Show.

No-Show Penalty: A ₵20 penalty applies if a student fails to show up for a booked lesson without prior notice.

  • Students who miss lessons may be temporarily removed from future schedules until confirmation is provided.
  • Lessons may be rescheduled for weather conditions, vehicle maintenance, or instructor unavailability.

9. SCHOOL'S RESPONSIBILITIES

StepAhead Driving School will:

  • Provide licensed, trained, professional instructors
  • Maintain all training vehicles in safe and roadworthy condition
  • Ensure full compliance with DVLA guidelines
  • Deliver all mandatory theory modules
  • Issue certificates only when all requirements are completed

⛔ Important: The school does NOT guarantee students will pass the DVLA test.

10. DIGITAL PLATFORM POLICY

All students must:

  • Protect their login credentials
  • Regularly check the portal for updates
  • Use the platform only for official school activities
  • Not share, screenshot, or distribute copyrighted materials without permission

Misuse of the platform may lead to account suspension.

11. TEST PREPARATION & RESPONSIBILITY

11.1 No Test Guarantee

The school prepares students but does not guarantee test success.

11.2 Student Responsibilities

Students must:

  • Book their driving tests
  • Meet all DVLA requirements

11.3 School Assistance

We can assist with test bookings, but we do not guarantee specific dates. To successfully book your DVLA test, please visit: https://www.dvlawrittentest.com/Operations/FreshTestSchedule

11.4 License Collection

Applicants must pick up their driver's license from the DVLA branch that served them.

12. LIABILITY

The school is not responsible for:

  • Loss or damage to personal items
  • Injury or accidents caused by student negligence
  • Missed lessons due to student absenteeism or technical issues outside our control

The school will be liable only for damages caused by proven staff negligence.

13. CHANGES TO TERMS & CONDITIONS

These terms may be updated periodically. Updates will appear on:

  • StepAhead website
  • The StepAhead Admin Dashboard
  • WhatsApp communication channels

Continued use of our services constitutes acceptance of revised terms.

14. CONTACT INFORMATION

For any inquiries or concerns, please contact us at:

15. CONCLUSION

By enrolling at StepAhead Driving School or using our digital platform, you confirm that you have read, understood, and agreed to these Terms & Conditions.

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